Refund policy
Returns
Please be aware that due to the personalised nature of our products we can’t offer you a refund or exchange unless there is an issue caused by Artovo or an issue with a product we have provided.
To be eligible for a return You must contact us within 30 days of receiving your order, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@artovo.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
help@artovo.co.uk and send your item to: Artovo, 36 North Lane, Aldershot, Hampshire, GU12 4QG, United Kingdom.
Canceling Orders
We understand that sometimes plans change, and we’re happy to assist with order cancellations wherever possible. However, due to the customised nature of our products, cancellations cannot be refunded once an order has entered our print queue.
If your order hasn’t entered production yet, we may be able to cancel it. Please reach out to our customer service team at help@artovo.co.uk as soon as possible, and we’ll do our best to assist.
Shipping
To return your product, you should mail your product to:
Artovo, 36 North Lane, Aldershot, Hampshire, GU12 4QG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.