Frequently Asked Questions

ARTOVO & PRINT ON DEMAND

What is print‑on‑demand?

Print‑on‑demand (POD) is a business model where products are only produced after a customer places an order. This means no upfront inventory, no storage costs, and minimal risk—you upload your design, and it’s printed, packed, and shipped when someone buys it.

Do I need to hold stock for a POD business?

No. One of the key benefits of POD is that you don’t need to hold any stock. Products are made to order, which means you save on storage, reduce waste, and don’t tie up capital in unsold items .

Are there any setup fees or hidden costs?

With Artovo there are no hidden fees.

There is no cost to create an Artovo account, as it is free to set up and all our product prices are visible on our website product pages- including VAT.

There are no additional costs and not monthly fees - you only pay for what you order!

What is white lable printing?

White label in terms of Print on Demand means that products are printed and shipped without the branding of the manufacturer (like Artovo), allowing you—the seller—to present the products as your own brand.

The customer does not receive any information about the product, such as where it came from or how much it cost.

YOUR ARTOVO ACCOUNT

How do I set up an account and how much does it cost?

Creating an Artovo account is quick, simple, and completely free!

✅ No hidden fees
✅ No minimum order quantities
✅ You only pay for the product, shipping, and taxes (already included in the product price).

To get started, click HERE to register your details. Once submitted, our team will review and verify your account. You'll receive a confirmation email within 24-48 hours, and then you’re ready to start ordering!

How long does it take to authorise my account?

Our team aims to authorise eligible accounts within 24 hours, but please allow up to 48 hours (2 working days) for confirmation.

My account request was denied, what can I do?

If your account request is denied, you’ll receive an email explaining why within 24-48 hours. Typically, we may need more information, such as a link to your online store or confirmation of your plans to start selling.

Feel free to contact us if you need assistance.

Does Artovo offer any integrated services?

Yes! Artovo integrates seamlessly with Shopify via our Shopify App, making it easier than ever to manage your print-on-demand business.

📦 Automate orders from your Shopify store
🖼 Access a built-in image library for your designs
✨ Offer premium custom products

You can find out more about our Shopify App HERE

Or install it HERE

I can't log in to my account - What can I do?

If it's your first time signing in, you simply need to use the email address and password that you chose during your account set up.

If you have forgotten your password and are having trouble signing in, you can reset your password using the 'Reset Password' link - accessible from the sign in page.

UPLOADING & ORDERING

How do I upload my artwork?

Uploading artwork to Artovo is simple. Simply navigate to the page of the product you would like to order and click the green 'Personalise' button.

Ensure that the artwork you are trying to upload is in JPEG format and that the file is not too large to be uploaded (32MB)

The customiser window will open. Click the green 'edit' button to open your files and select your desired image.

You can then adjust your image as required, making sure that the file size indicator is in the green and that no white space is showing around the edges of your image.

Select the 'tick' button to confirm, then select 'Save'. You will then be returned to the product page where you can click the 'add to cart' button to finish the upload process.

Your item will now be in your cart and ready to checkout if you have no further items to add.

For more information, visit our blog on preparing quality artwork for upload HERE

What do I do if my artwork doesn't fill the whole area when uploaded?

To ensure the best print possible, we do ask customers to ensure that their artwork fills the entire upload area as leaving space will create white sections on your printed product.

To resolve this you can either zoom in on your artwork using the magnifying glass slider in the customiser - or you can edit your artwork before upload.

If you have access to Photoshop or other such editing programs, you can use fuctions like 'generative fill' to make more space around your artwork.

If you are having trouble, you can also contact our customer service team for assistance.

How do I place my artwork?

When uploading your artwork you can use the customiser buttons to adjust your artwork in small increments such as zooming in and moving that image around the board.

For a more comprehensive placement, we advise customers to use our Print Ready Templates.

How do I use your Print Ready Templates?

You can find free downloadable PDF's of our Print Ready Templates at the bottom of each product page or you can access them from our Product Launch Packs, found HERE

To use them, simply open the PDF file in your image editing software and overlay your artwork on top of the file. You can then adjust your artwork to ensure all important elements (such as signatures or writing) are within the safe area.

It can help to decrease the opacity of your image to see the guidelines underneath, however don't forget to return it to 100% once you are happy with your placement.

You can find out more about using our Print Ready Files HERE

Who do I contact if there is a problem with my order? 

If you encounter an issue, please check our FAQ for guidance first. If you need further assistance, contact our customer service team athelp@artovo.co.uk.

I have a discount code - how do i activate it?

To use your Artovo discount code, head to checkout once you have added your items to your basket.

To the left of the screen you will see the address and payment fields and to the right you will see your products listed, and below that a box with 'discount code' inside.

Enter your discount code here and click the apply button.

Please ensure that your discount code as activated before proceeding with payment as we cannot apply them retroactively.

Discount codes cannot be used in conjunction with each other unless stated otherwise.

I've placed my order but need to update the address, what do i do?

If you need to change your address, you can contact our customer service team and request an address change at help@artovo.co.uk

Please include the order number, current address and the address you would like it changed to when contacting our team.

Please note that if the order has already been shipped we are will be unable to update your address

CANCELLATIONS, RETURNS & REFUNDS

Can I cancel my order?

We understand that sometimes plans change, and we will try to assist with order cancellations wherever possible. However, due to the customised nature of our products, cancellations cannot be refunded once an order has entered our print queue.

If your order hasn’t entered production yet, we may be able to cancel it. Please reach out to our customer service team at help@artovo.co.uk as soon as possible, and we’ll do our best to assist.

There's something wrong with my order, can you refund me?

At Artovo we always try our best to ensure that all products that leave us are to the highest standard - but sometimes there are issues.

We are happy to offer refunds on print/manufacture related problems - please get in touch with our customer service team at help@artovo.co.uk 

Please provide your name, order number and images of the faults (taken in clear, neutral lighting) when emailing.

I'm not happy wth my order, can you refund me?

If you are unhappy with your order please don't hesitate to get in touch with our customer service team at help@artovo.co.uk who will try their best to help resolve any issues you have.

However, we are unfortunately unable to offer refunds on orders that you are unhappy with unless they have a print/manufacturing defect.

How long will it take for my order to arrive?

The majority of our products have a three working day manufacturing time. This excludes Hot Water Bottles and Cosmetic Bags which have a five working day manufacturing time.

Most of our products are shipped on a next working day delivery service by DPD. 

These delivery times may be extended during holidays and peak seasons.

Please note that if your delivery is marked as dispatched after 4.00pm it will be collected the next working day.

For information on our shipping costs, visit our Delivery page, found HERE

Where do I find the tracking number for my order? 

You’ll receive a tracking number in your confirmation email once your order has been dispatched. It can be found under the “View Your Order” button and will be a 10-14 digit number for DPD (or other carriers as stated).

I’ve only received part of my order?

Orders are sometimes split into multiple packages for different products or quantities. Packages may arrive separately but should all arrive within 24 hours of each other.

Before contacting us, please check your tracking numbers. If packages are delayed beyond this time frame, contact us at help@artovo.co.uk.

Please note: Only one package slip is printed per order, so only one package will contain a slip if it is dispatched in multiple deliveries. 

What happens if my order gets lost in the post? 

While it is unfortunate, parcels do sometimes get lost or delayed in transit. In order to help us give the best service to our customers, please read the below carefully in the event your parcel is missing.

Delayed Orders:
If your order hasn’t been delivered in the time you expected, please check the tracking number to make sure no issues have come up.

If it looks like it is still in transit or has had an update within the last twelve hours, please give it a further twenty four hours before contacting us.

If there is an issue on the tracking or it has still not been delivered after an additional twenty four hours have been given, please contact us via our customer service email so we can help resolve the issue.

If you have not received your item please contact us within three working days. This ensures we are able to contact the delivery courier and issue searches for the missing item.

After fourteen days have passed we are no longer able to issue searches and your item will be considered lost in transit.

Lost/Missing orders:
In the event that your order is lost we will issue searches with the delivery company in an attempt to locate your item. This can take up to three days.

If they are unable to find your order you can request a refund for the amount of the lost order or you can request that a replacement be sent out.

Can I return my item for a refund?

Due to the custom nature of our products, we only accept returns for items that are damaged, misprinted, or defective.

To report an issue, email help@artovo.co.uk with pictures of the damaged/misprinted item. Once confirmed, you can either choose a replacement or a refund.

⚠️ Orders returned without prior communication or after exceeding courier holding periods will be destroyed.

The courier attempted delivery but I wasn't available - what now?

If delivery of your item was attempted unsuccessfully for any reason you will need to contact the courier company to reschedule a re-delivery at an appropriate time or to arrange a safe place for it to be left.

This is the responsibility of the customer.

Delivery companies will usually re-attempt delivery automatically again the next day however they are not required to do so and can return your item after one attempt if no further communication is made.

My item was returned to you, what now?

There are several situations in which an item can be returned to us via the selected delivery service. We do not accept returns unless there is a pre-communicated issue with the product, so any items returned without prior notice or agreement will be destroyed with no refund given.

This includes:

Orders that are not claimed after a delivery attempt has been made.

Orders that have been mis-delivered due to a wrong address input.

Orders that have been refused by a recipient.

Orders returned without prior agreement with the Artovo team.

OTHER QUESTIONS

Can I get a discount if I order in bulk? 

Yes! Bulk discounts apply automatically at the following order quantities:

10 products 

40 products

As these discounts are added automatically, you cannot use them in conjunction with any other discounts.

For larger quantities, contact our team to discuss further reductions at help@artovo.co.uk 

Please note: Discounts cannot be applied retroactively to orders already placed.

Where are your products manufactured?

All of our products are manufactured here in the UK in our London facility, by our expert team!

From printing to sewing to packing, our team make it all - ready to be shipped to your customers. 

Can I collect my items directly from you?

Unfortunately we do not allow customers to collect directly from our manufacturing facility.

Can I order from Artovo if I live outside of the UK? 

Yes! However, while we accept orders from outside the UK, we currently only ship to UK addresses. 

We are hoping to add international shipping at a later date - please join our mailing list to be kept up to date with any updates.

Do you offer support for artwork issues?

While we don’t offer a design service, we provide helpful resources like Print Ready Templates and user blogs to assist with your artwork, which can be found in the resources link below.

If you need need support with uploading your image, contact us at help@artovo.co.uk before placing your order and we will do our best to assist you.

For more Artovo tips and tricks, don’t forget to check out our blogs here